Queensferry Cleaning Services

At Queensferry Cleaning Services, we offer multiple convenient payment options to suit your preferences. All of our services are invoiced, providing transparency and a hassle-free payment process. Here are the payment methods we accept:

1. Card Payment: We accept debit and credit card payments through our secure card machine. Our cleaners are equipped with card machines for your convenience. Simply provide your card details at the end of your cleaning appointment, and we will process the payment securely.

2. Bank Transfer: You can choose to pay for our services via bank transfer. We will provide you with our bank account details, and you can transfer the payment at your convenience. Please ensure to include the invoice reference number when making the transfer to help us accurately track your payment.

3. Cash Payment: While we do accept cash payments, we recommend using a card or bank transfer for safety and convenience. If you prefer to pay in cash, please have the exact amount ready at the end of your cleaning appointment.

Invoicing: Regardless of the payment method you choose, all our services are invoiced. After each cleaning appointment, we will provide you with an invoice detailing the services rendered and the total amount due. This invoice will include all the necessary information for your records.

Yes, we absolutely welcome homes with pets! We understand that pets are part of the family. Our cleaning professionals are trained to work around pets safely and efficiently. We use pet-friendly cleaning products and take care to minimise any stress or disturbance to your furry friends while we clean. If you have specific instructions or concerns regarding your pets during our visit, please let us know, and we’ll accommodate your needs. Your pets’ comfort and well-being are important to us.

Yes, at Queensferry Cleaning Services, we provide our own high-quality cleaning products and equipment for all our cleaning services. Our professional cleaners come fully equipped with a range of effective cleaning supplies to ensure your home or commercial space is thoroughly cleaned and sanitised. We carefully select our cleaning products to deliver outstanding results while being mindful of the environment and your well-being.

Yes, we provide a full range of cleaning services for both residential and commercial clients. Our services are tailored to meet the unique needs of homeowners and businesses alike.

We understand that schedules can be unpredictable, and you may not always be available during your scheduled cleaning appointment. If you won’t be at home when our team arrives, don’t worry! Many of our clients are not present during their cleaning sessions. Here are a few options to ensure a smooth cleaning experience:

Key or Lockbox: You can provide us with a spare key or a code to a lockbox if you’re comfortable with that arrangement. Rest assured, we take the security of your keys seriously and ensure they are stored securely.

Neighbour or Friend: If you prefer not to leave a key, you can ask a trusted neighbour or friend to let our team in and supervise the cleaning process.

Hidden Key: Alternatively, you can leave a key in a designated hidden spot and provide us with the location details. This way, our team can access your home without the need for a physical key exchange.

Please communicate your preferred arrangement with our customer service team when booking your appointment, and we’ll make sure to accommodate your needs.

Yes, vacuuming is a standard part of our regular cleaning service. We ensure that all living spaces are thoroughly vacuumed to remove dirt, dust, and debris from carpets and floors.

The frequency of cleaning appointments depends on several factors, including your lifestyle, the size of your space, and your personal preferences. Here are some general guidelines to help you determine how often you should schedule a clean:

Twice Weekly Cleaning: For high-traffic areas or busy households that demand continuous upkeep, scheduling cleaning twice a week may be necessary to maintain a consistently clean and tidy environment.

Weekly Cleaning: If you have a busy household with kids and pets, weekly cleaning can help maintain a consistently clean and tidy environment. It’s also a good choice if you or your family members have allergies or sensitivities.

Fortnightly Cleaning: Suitable for many households and provides a balance between maintaining cleanliness and budget considerations. 

Monthly Cleaning: A monthly cleaning may be sufficient to keep your space in good shape. Monthly cleaning is also ideal for those who do regular light cleaning themselves.

Ultimately, the choice of cleaning frequency is entirely up to you and should align with your specific needs and preferences. Our team can work with you to create a customized cleaning schedule that fits your lifestyle and keeps your space looking its best.

Yes, we offer flexible scheduling options, including before and after-hours and weekend cleaning services for offices and commercial spaces. We understand the importance of minimising disruptions to your business operations.

We take security seriously. Our cleaning professionals are DBS-checked, carefully screened and trained. Additionally, we have policies in place to ensure the safety of your property during cleaning, including secure key management.